Return & Refund Policy

Effective Date: November 11, 2025

1. Introduction

At ISAD Healthcare International Private Limited (“ISAD Healthcare,” “we,” “our,” or “us”), we strive to provide high-quality healthcare services, products, and educational offerings. This Return & Refund Policy outlines the conditions under which returns, cancellations, and refunds may be processed for our customers and clients.

2. Eligibility for Return or Refund

• Returns and refunds are applicable only for products or services purchased directly from ISAD Healthcare or our authorized platforms.
• To be eligible, requests must be submitted within 7 days of purchase or delivery, depending on the nature of the product or service.
• Products must be unused, unopened, and in their original packaging.
• Refunds for digital services, diagnostics, or consultations may be subject to approval based on service utilization and completion.

3. Non-Returnable & Non-Refundable Items

• Diagnostic or pathology tests once performed.
• Opened or used pharmaceutical products.
• Online courses or educational materials after access has been granted.
• Personalized or customized healthcare services.

4. Cancellation Policy

• Service cancellations must be requested at least 24 hours before the scheduled appointment or service initiation.
• Late cancellations may incur a processing or administrative fee.
• In the event of a cancellation initiated by ISAD Healthcare, a full refund will be issued promptly.

5. Refund Process

Once your return or refund request is received and verified, we will notify you of the approval or rejection. If approved, refunds will be processed within 7–10 business days through your original payment method.

• Refund timelines may vary depending on your payment provider or bank policies.
• In certain cases, refunds may be issued as store credit or replacement service/product.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Our team will investigate and arrange a replacement or refund as appropriate after verification.

7. No Guarantee of Results

Healthcare services and diagnostic results can vary based on multiple factors. Refunds will not be issued for dissatisfaction with expected outcomes or perceived effectiveness of medical or wellness services.

8. Contact for Returns and Refunds

To initiate a return, cancellation, or refund request, please contact our support team with your order or booking details:

ISAD Healthcare International Private Limited
09, MMRDA Complex, G Block, Bandra Kurla Complex,
Bandra East, Mumbai 400051, India
📞 +91 7977345464
✉️ info@isadcare.com | contact@isadcare.com

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised “Effective Date.”