Shipping & Delivery Policy

Effective Date: November 11, 2025

1. Introduction

At ISAD Healthcare International Private Limited (“ISAD Healthcare,” “we,” “our,” or “us”), we are committed to ensuring that all diagnostic reports, healthcare documents, and other relevant deliverables reach our customers quickly, securely, and conveniently. This Shipping & Delivery Policy outlines our procedures for delivering reports and related materials.

2. Mode of Delivery

• Digital Delivery: All diagnostic and pathology reports are delivered digitally via registered WhatsApp number and email address provided by the patient during booking or registration.
• Physical Copies (if applicable): Printed copies of reports can be collected from our diagnostic center or sent via courier on request (additional charges may apply).

3. Delivery Timelines

• Reports are typically delivered within 24 to 72 hours from the time of sample collection, depending on the nature of the test or service.
• Specialized or advanced tests may require additional time, which will be communicated to the customer at the time of booking.
• Delivery timelines are estimates and may vary due to medical, operational, or technical factors.

4. Accuracy of Contact Information

Customers are responsible for providing accurate and updated contact details, including phone number, WhatsApp number, and email address. ISAD Healthcare shall not be liable for delays or non-delivery of reports due to incorrect or incomplete contact information provided by the user.

5. Delivery Confirmation

• Reports shared via WhatsApp or email are considered successfully delivered once they are sent to the registered contact information on record.
• Customers are advised to check their spam or promotions folder if they do not receive the report in their primary inbox.

6. Non-Receipt of Reports

If you have not received your report within the expected timeframe, please contact our support team immediately with your booking ID or reference number. Our team will verify the issue and resend the report if necessary.

7. Delivery Charges

• Digital Delivery: Free of charge (via WhatsApp and email).
• Physical Copy Delivery: Additional courier or handling charges may apply, depending on your location and delivery method.

8. Responsibility and Security

We take appropriate measures to ensure the privacy and confidentiality of all reports and documents delivered digitally. However, once reports are sent to the registered contact information, ISAD Healthcare is not responsible for unauthorized access, forwarding, or misuse beyond our control.

9. Changes to This Policy

We may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our process or legal requirements. The revised version will be posted on our website with the updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about report delivery or related services, please contact:

ISAD Healthcare International Private Limited
09, MMRDA Complex, G Block, Bandra Kurla Complex,
Bandra East, Mumbai 400051, India
📞 +91 7977345464
✉️ info@isadcare.com | contact@isadcare.com